Store Experience Team Lead (Part Time)

Pay rate: $18.00/hr

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

YETI is actively seeking a part-time Store Experience Team Lead to help lead our new store opening in late October at Portland’s Washington Square and will report to the Store Experience Leader. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by upholding store operational and visual merchandising standards and protecting company assets. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

Position Type: Onsite

Responsibilities:

Sales and Profitability
Support driving store sales and achieving store sales goals
Assist in monitoring progress and results against KPIs

Brand Experience/Customer Service
Drive excellence in customer service in store by modeling brand service standards
Respond to all customer feedback and concerns immediately
Ensure store team engages with each customer to create an authentic brand experience
Cultivate customer-centric culture with on the spot recognition
Represent your store as an active brand ambassador within the community
Support execution of store marketing events

Training & Coaching Team
Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
Support execution of training programs
Ensure team is educated on product and assortment to enhance selling and customer engagement
Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory
Help ensure team follows all company and store policies and procedures
Assist in managing stockroom inventory and supply levels and organization
May help execute inventory receiving and replenishment processes efficiently and accurately
Provide a premium checkout experience using POS and/or mobile POS system

Visual Merchandising
Maintain store visual merchandising standards
Execute floor-sets and merchandising direction

Talent Management
Support development of a high-performing team of customer focused Guides
Identify performance issues and inform Store Experience Leader
Provide on-going specific and timely feedback to the team
Support compliance with all Talent policies and procedures

Loss Prevention, Safety, & Compliance
Support a safe and secure work environment
Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately

Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others 

Qualifications and Attributes:
High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
At least 2 years of management experience in a fast-paced, high volume retail environment 
Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
Detail orientated and excellent organization skills 
Proficient in Microsoft Office applications and retail systems as well as mobile POS
Available to work a flexible schedule including weekends, evenings, and holidays
Physical Requirements:
Must be at least 18 years of age
Operate office equipment and technology (i.e., computers, phones, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed

Approach may vary based on role.

YETI is proud to be an Equal Opportunity Employer.
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