Sales Floor Supervisor

Customer Service & Sales
Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Supports the Manager on Duty program - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner. Put to Fixture / Restock / RFID & Inventory

SET / Visual / Environment
Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment - Manages visual properties and responsible for stockroom maintenance. Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience - Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues - Shares reporting and metrics results with team and uses information to motivate or train associates - Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems - Supports binning and pick-and-pack processes for jcp.com orders as needed - Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs.

Specialty Businesses (if applicable)
Drives profitable sales growth in the Fine Jewelry, Mattress and Window businesses by leading and engaging associates - Responsible for the execution of special events - Partner with Specialty / Home Furnishing associates when customers require a deeper level of product information or to assist with sales need - Responsible for the completion of Specialty / Home Furnishing associates training on product knowledge and care/protection plans - Manages and administers the Productivity Standards Program processes to include recognition and coaching - Owns receiving, shipping and reverse logistics for specialty business merchandise.
Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance in specialty businesses - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses - Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment in specialty businesses.
Responsible for the completion of all pricing and signing processes in specialty businesses - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities in specialty businesses - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink in specialty businesses.

Team Development
Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team.