Operations Associate

Customer Service & Sales - Greets and assists customers in finding products and delivers outstanding customer service - Actively listens to customer issues in a calm and agreeable manner to resolve problems.

Pricing & Signing - Sets promotional price signs as instructed to communicate a clear and accurate pricing message to the customer - Completes price changes accurately and on time in order to maximize sales - Assists with the organization of the pricing and signing stockroom.

Door to floor / RFID / Stock / Inventory - Executes cycle counts and Stock Ledger updates as directed. Supports Radio Frequency Identification process, including Shoe on Display activities, to maintain accurate inventory in-stocks - Contributes to merchandise organization, recycles materials, and prepares not-for-retail items for returns - Unloads the truck, prepares merchandise and assists with the placement of merchandise on the sales floor in a timely manner per company guidance - Prepares Defective Merchandise to Transfer Out (DMTO) of the store along with other various shipping and receiving activities as needed.

General Operations - Contributes to Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, order delivery and returns, shipping online orders, and merchandise receiving, sorting, and binning