Assistant Store Manager
Posted July 1, 2019 |
At Lucky Brand, we believe that everyonecan look and feel incredible in Lucky jeans. By pioneering fits, fabrics andwashes to suit every size, shape and style, we encourage customers to celebratetheir individuality and feel supremely confident in their own skin. As anintegral and valuable part of the brand, our retail associates build meaningfulrelationships with our customers, provide a personalized experience and sharethe Lucky lifestyle with everyone they meet!
We provide a competitive and comprehensivebenefits package, including medical, dental and vision coverage, lifeinsurance, short and long term disability coverage, as well as a generous paidtime off policy, supplemental maternity leave, flexible spending accounts andour 401(k) savings and profit sharing plans for eligible associates. Inaddition, our associates enjoy employee discounts on product purchases, a denimdress code, a matching gifts program for charitable donations and much, muchmore!
We have an exciting opportunity available foran Assistant Manager. The Assistant Manager is responsible for all aspects ofmanaging the business in conjunction with the Store Manager. In the absence ofa Store Manager it is the responsibility of the Assistant manager to overseeall aspects of the business. The Assistant Manager is responsible for managingthe operational execution of the store; ensures positive customer experiences;demonstrates ability to meet individual sales and metric goals; drivesprofitable top-line sales growth and coaches store associates to consistentlyprovide customers with an exceptional shopping experience.
Execute the following role andresponsibilities in order to deliver consistent, positive, customer experienceand drive profitable top-line sales growth.
Business/Brand Knowledge: Understandsand uses information about business drivers and trends in Lucky, the fashionindustry, and the brand/function to accurately assess business strengths, keyissues, opportunities, and develop action plans.
Team Building & Motivation: Encourages team work by providing a rewarding atmosphere where people want towork. Capable of creating strong morale through sharing wins and creatingenthusiasm, passion and desire to excel through the team. Recognizes individualperformance and successes.
Selling and Service: Continuouslypromotes the brand with associates and customers. Knowledgeable of allselling/service initiatives, utilizes various selling methods to meet personaland store goals. Motivates others to achieve goals, role models successfulselling behaviors.
Coaching: Committed to and enjoystraining and developing team. Willing to take practical risks to develop skillsof others, utilizes tools and resources to help others to develop. Tests andchallenges the abilities of others with a developmental outcome in mind.Coaches in the moment in order to improve an associate’s individualperformance. Recognizes skill development, and continues encourage positiveresults.
Visual Merchandising: Partnerswith others to ensure visual/merchandising standards are maintained, reacts tomerchandising needs, assess when changes need to addressed based on the needsof the business. Adheres to company visuals/merchandising directives, plans andexecute company updates in a timely manner.
Staffing: Takes a proactive approachand effective role in attracting new staff. Demonstrates an ability to selectassociates reflective of the company needs, community and customer.
KEY ROLES/RESPONSIBILITIES • Leadconsistent focus on delivering an exceptional customer experience • Implementcompany selling strategies • Establish Customer Satisfaction • Drive ClienteleProgram • Coach, Develop and maximize the success of all associates • Drivesexpectations and ensures accountability • Maximize sales potential by coachingassociates behaviors on the sales floor and in the back room • Support teambuilding activities • Recruit, hire and staff • Train associate team • Retaintop talent • Analyze business and create action plans • Ensure team communication• Execute company policies/practices • Drive merchandise flow • Drive visualstandards and a positive in-store experience • Manage controllable expenses •Maintain Lucky Brand Policies and Procedures • Protect Store Assets TheAssistant Manager may perform other related duties as required by the Company,store/field leadership, and especially with regard to serving the customer.
REQUIRED SKILLS/EXPERIENCE • Minimum of(2) two years of specialty, luxury goods or a comparable retail environment •Prior sales management experience • Demonstrated ability to achieve individualselling goals and metrics • Proven ability to drive sales results, able toanalyze selling reports, identify business trends and react quickly to theneeds of the business • Comfort in making decisions and mediating conflictwithin a team-environment • Ability to address complex issues and allocate timeto execute multiple tasks and changing priorities. • Exceptional interpersonal,communication and customer service skills • Ability to identify top talent andtrain/develop/retain great people. • Proficient in windows-based software suchas Excel, Word and Outlook
PHYSICAL CAPABILITIES • Ability to worka flex schedule (which includes nights, weekend and holiday availability) •Ability to lift at least 20 lbs • Ability to climb ladders • Ability tostand/walk for long periods at a time • Ability to transfer to another location• Ability to travel to other store locations (if needed) and attend districtmeetings