Kiehl's Since 1851

Kiehl’s Customer Representative (KCR)

Posted June 7, 2017

This position is responsible for achieving individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Responsible for product and brand image presentation while maintaining a neat and organized store.
 
Training, Learning and Development:

Kiehl’s Customer Representatives (KCR’s) are enrolled in a comprehensive two day, offsite seminar within their first month of service. They’ll achieve a thorough understanding of Kiehl’s history, mission and values as well as formulation standards and product knowledge. With concentrated focus on Kiehl’s personalized Circle of Service, KCR’s practice bringing their product training to life in consultations focused on healthy skincare essentials, men’s formulations, hair and body products.
After basic training, learning continues seasonally with one day, offsite seminars focused on increased product knowledge and Circle of Service skills.

Job Responsibilities:

• Achieve individual sales goals 
• Effectively execute visual directives, education selling tools and customer service standards 
• Adhere to visual merchandising and housekeeping standards 
• Regular attendance and timeliness for all scheduled shifts

To apply email resume and cover letter to jknapp@kiehls-usa.com or come into the store and pick up an application.